FREQUENTLY ASKED QUESTIONS

Simply contact us by phone or email to check availability.  Once your reservation is confirmed and required deposit and contract are received, your date is secured.

Yes and No.  If you're picking up items, there is no minimum requirement.  If you're wanting your rental items delivered, there is a $150 minimum order plus $50 delivery fee. 

Yes, a 25% non-refundable deposit is required to hold your reservation.  This deposit goes toward the remaining balance, which is due the morning of your pick up or delivery, unless otherwise stated per your rental agreement.

Absolutely!  You can add or remove items based on availability.  We recommend making changes as early as possible to provide the best items for your event and allow timeframe for amended contract and deposit.

Yes, we offer delivery and pick up services for your convenience.  Delivery fee is $50 within the Wichita metro area.  Longer distances can be arranged based on distance to your location. 

We proudly serve the greater Wichita area including: Wichita, Andover, Augusta, Bel Aire, Benton, Derby, El Dorado, Haysville, Kechi, Leon, Maize, Mulvane, Park City, Valley Center, Goddard, Rose Hill, and Towanda.

Setup is available for many of our rental items. Pricing will depend on length and detail of set up.   If it is an item that requires us to set up/take down, it will be included with the rental price so no worries about any extra fees.

Most rentals are for a single-day event, but extended rentals are available upon request.  We want to take the stress out of your event planning, so please reach out to us.

We ask that items be free of food, trash, and personal belongings. We'll handle normal cleaning and sanitizing after rental return, so there's no need to worry about normal wear from your event.   However, items returned requiring cleaning beyond normal use will be subject to an additional cleaning fee.   This includes excessive food residue, stains, spills, sticky substances or other conditions requiring extra time and attention.  Any applicable cleaning fees will be charged to the credit card on file. 

Normal wear is expected, but customers are responsible for damage beyond ordinary use or lost items as outlined in the rental agreement.  The renter authorizes Rent + Rally to charge the credit card on file for the reasonable cost of the repair or replacement, including any applicable labor.  We will make efforts to notify renter before processing any such charges and will provide an itemized explanation upon request.

We understand that plans can change!  Cancellations must be made at least 72 hours prior to your scheduled event to avoid additional charges.  If you cancel at least 72 hours in advance, your credit card will not be charged for the remaining rental balance.  However, your 25% non-refundable deposit will be retained.  Cancellations made less than 72 hours before your scheduled event will result in the full rental balance being charged to the credit card on file, including any applicable delivery fees.  Your 25% deposit will be applied toward the amount owed. 

We accept major credit cards and debit cards to secure your deposit.  We also accept cash or major credits and debit cards to pay your rental invoice.  A credit card is required to stay on file in the event of loss/damage.

Of course! We'd be happy to arrange a time for you to view our inventory at our warehouse or provide additional photos or videos upon request.  We meet by appointment only so call us to get on the schedule.

Yes!  Every item is thoroughly cleaned, sanitized, and inspected before and after each rental to ensure it is safe and arrives in excellent condition.

We take pride in offering clean, unique, and well-maintained rental items.  More importantly, you will receive dependable service, transparent pricing, and friendly support from start to finish.